Contact us

Contact Us 

We’d love to stitch together the answers you need!
Whether you have a question about our embroidery, want to bring a design idea to life, or need help choosing the perfect personalised gift, our friendly team is here for you.

📧 Email: info@whimsythread.com

💬 Live Chat:
Click the chat bubble in the bottom right corner of your screen to speak directly with us during business hours.
(Available Monday–Friday, 9 am–5 pm GMT)

Customer Service Hours:
Monday–Friday, 9 am–5 pm (GMT)
We do our best to reply within 1–2 working days to all emails and messages.

Prefer to send us a quick note?
Fill in our contact form with your name, email, and message (and order number if you have one), and we’ll get back to you as soon as possible.

💛 Every enquiry is handled with care — just like every stitch we sew.