FAQs

Frequently Asked Questions – Custom Embroidery Apparel & Plush Toys

1. What types of items can you embroider?
We offer embroidery on a wide range of products, including T-shirts, sweatshirts, hoodies, and personalised plush toys. We can also customise select home décor items such as cushions and blankets.

2. Can I choose my own embroidery design?
Yes! You can choose from our existing designs or request your own. Popular options include names, dates, monograms, and Roman numerals. For plush toys, embroidery is usually placed on the tummy area. For apparel, we can embroider the chest, sleeve, or back (depending on the garment).

3. How do I personalise my order?
When placing your order, simply enter the name, date, or message you’d like embroidered, along with your preferred thread colour. We’ll send you a design proof for approval before we start stitching.

4. What size will the embroidery be?
Embroidery size depends on the product and design, but we always make sure it’s clear, balanced, and proportionate to the item.

5. Are the plush toys safe for children?
Yes! All our plush toys comply with EN71 European Toy Safety regulations and are suitable from birth (unless stated otherwise). They’re made from soft, high-quality materials and have removable stuffing pods for easy washing.

6. How do I wash embroidered items?
For apparel, turn it inside out and wash on a gentle cycle at 30°C. Avoid bleach and tumble drying to protect the threads. For plush toys, remove the stuffing pod and wash the outer shell on a gentle cycle. Air dry only.

7. How long does it take to receive my order?
Because all our items are made to order, production time is usually 5–10 working days after design approval. Delivery times will vary depending on your location.

8. Can I return personalised items?
We can only accept returns on personalised items if they are faulty or damaged on arrival, as they are custom-made just for you.

9. Do you ship outside the UK?
Yes, we ship worldwide! Shipping costs and times will be calculated at checkout.

10. Can I order in bulk for events or businesses?
Absolutely! We can create bulk orders for weddings, corporate gifts, team apparel, or events. Contact us for a custom quote.